May 28, 2009

General Info

Methods of Payment

Credit Card Payment: We accept Visa, Master Card, and American Express

Check: We accept personal and business checks

Lab Account: If you are a professional photographer or business that needs lab services on a consistent basis you may qualify for a lab account. Please call accounting for details.

 

Rush Services

We offer 100% Rush orders for same day service. Depending on the volume of work in the lab at the time of the order, determines the pricing. At times we are able to complete a Rush job at no additional charge.

 

Remakes

If there is a problem with an order please call customer service to get it resolved. We guarantee the quality of our work and make every effort to produce your order without mistakes. Remakes will only be done for the same services and from the original files submitted in the original order.

 

Shipping Damage

If you receive a shipment that appears damaged, do not refuse the shipment. Please keep the shipping box for return. We will file the claim with the shipping company. Contact us immediately to get a remake order started. Shipping damage is outside of our control, and we are only responsible for replacing the damaged product.

 

Sales Tax

Professional Color Service is required by law to collect sales tax on all orders picked up or delivered in the state of Louisiana, unless you provide a state tax exemption certificate.

 

Shipping & Delivery

All orders in the United States are shipped for delivery by UPS. All orders are charged a flat rate of $4.50. Most orders in Louisiana and Mississippi are delivered next day. Overnight or other shipping methods will be billed at actual shipping rates.

 

Print Size & Cropping

We use state of the art digital printers throughout the lab. These machines all have tolerances that need to be adhered to for producing prints. To prevent thin white lines from appearing on the edge of your prints, every image is slightly enlarged when printed onto the paper. This means you will lose a little of your images around the edges. The amount lost will vary slightly depending on which printer it is made. For this reason we recommend you keep all important information at least a .25 inch from the edge of the image. Also, any product with length or width within .125 inch of published size, will not be remade.

 

Color Management

It is important that each file has a valid ICC profile embedded. We highly recommend you use sRGB. This is the color space closest in size to the capabilities of photographic digital printers.

 

Ordering

We have three methods of receiving digital orders: ProColor ROES, Beehive FTP, or on CD. The easiest and best way to get digital images to the lab is through ProColor ROES. This online ordering system is available under the ROES/Downloads tab at the top of the page. Every product we offer is available from ROES.